I’d like to thank this firm for their help in ordering a spare part. We’ve had an outdoor awning for ten years. However, it needed some replacement parts. We went to your competitor to try and get some help. However, their “advice” was not to looking for the new part since “nothing lasts forever”, and just to buy a new awning, despite our old one still being in a good condition. Disappointed, I kept sending inquiries to various firms and you were the ONLY ones to actually give us proper advice and attention, and found the part we needed. THANK YOU VERY MUCH! Our awning is hanging on our terrace once again! Do not hesitate and contact these guys, they’ll help you, as I saw myself.